Contact Us

Let us hear from you

Mailing address:

801 S Grand Ave Suite 805

Los Angeles, CA 90017

Phone:

(888) 284-6686

Please note that we are only able to accept phone calls during our business hours below.

Business Hours

Mon - Fri: 9:00 AM - 4:00 PM (Pacific standard time)

 

Ordering

How would i know which is the correct ring size?

If you’re not quite sure which size is right for you, refer to our customer service, contact us. We are more than happy to assist you in getting a ring sizer!

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you as son as possible.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What shipping providers do you use?

We use FedEx for all U.S. orders. Ground shipping for U.S. orders may take up to 5-9 business days to arrive from the day you receive your shipping confirmation.

Eff! My package was lost, stolen, or damaged!

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not satisfied? Just let us know—we’re happy to help!

Can i still make an Exchange?

Diamond Forever offers a lifetime exchange policy for 100% credit towards another item!

Exchanges are not eligible for a refund.

Contact us to learn more.