Lab-grown diamonds are real diamonds, created using advanced technology in a controlled environment to replicate the natural processes that form diamonds underground.

These diamonds possess the same physical and chemical properties as natural diamonds, including hardness, brilliance, and optical characteristics.

Our jewelry is meticulously handcrafted, with each piece made with care and precision. Typically, the production time for our items is around 2 weeks, though this can vary depending on the complexity of the design. Once your item is complete, we'll ship it out, and shipping times will then apply.

We appreciate your patience and understanding. If you have any further questions or need more specific information, feel free to let us know by contacting our support team.

Diamond Forever offers a generous return and exchange policy with the following key points:

Exchange Policy:

• Diamond Forever offers a lifetime exchange policy for 100% credit towards another item.
• Exchanges are not eligible for a refund.

Return Window:

• You can return your purchase for a full refund within 30 days of receiving it.
• Returns after 30 days may be accepted with a 35% restocking fee.

Non-refundable Fees:

• Upgraded shipping and expediting fees.
• Exchanges

Return Process:

1. Contact customer service at (888) 683-4755 or care@diamondforever.com to get an RMA (Return Merchandise Authorization) number.
2. Securely package your item(s) with the original appraisal and jewelry box.
3. Label your package as instructed, including the RMA number. Do not include any mention of jewelry on the package.
4. Ship the package to Diamond Forever corporate headquarters using a trackable and insured method.
5. Provide your customer service representative with the tracking information.

Important:

• Diamond Forever is not responsible for return shipping costs or loss/damage during return shipment.
• Include a copy of your invoice with the return.
• Missing appraisals will incur a $50 fee.

For more details, you can refer to the full return policy on Diamond Forever's website.